Nevertheless, ISO 9001 certification means a lot to us, as it actually confirms exactly the specifications we work to every day, namely,
- that we have a high level of customer orientation and ensure this through measures such as regular customer feedback,
- that we have defined clear business processes with responsibilities and measurement criteria for success,
- that we are constantly developing through a continuous improvement process (CIP), and
- that our business decisions are based on figures, data and facts.