Training concepts and operative implementation.

Training concepts and operative implementation.

“Knowledge” as a proven, future competitive advantage requires an increasing demand for high-quality, efficient and cost-effective training measures (process and product) in the online and offline area.

In order to exploit sales potential and increase customer satisfaction, it is essential to integrate training and education measures into the company’s overall service offering. The focus here is on two areas: professionalizing employees and providing target group-oriented end customer information in order to highlight the added value of the company’s own products/services and make them more transparent.

Demand-oriented training portfolio and implementation – everything from a single source

The adequate, all-embracing communication of information in combination with the possibility of self-empowerment increases employee competence in retail as well as brand loyalty exorbitantly. In order to achieve this goal and thus influence customer satisfaction positively in the long term, target group-oriented planning, conception and implementation of training, education and coaching is necessary. A mix of classic formats such as face-to-face training and new media such as virtual classroom training, e-learning and video tutorials promises the greatest chances of success.
The provision of expert trainers and auditors is the basis for a high-quality knowledge transfer for our “partners” and creates trust among employees and end customers.

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Marco Mauler

Marco Mauler
Director Customer & Business Solutions

Phone: +49 89 383 46 89 0

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