Training concepts and operative implementation.

The adequate, all-embracing communication of information in combination with the possibility of self-empowerment increases employee competence in retail as well as brand loyalty exorbitantly. In order to achieve this goal and thus influence customer satisfaction positively in the long term, target group-oriented planning, conception and implementation of training, education and coaching is necessary. A mix of classic formats such as face-to-face training and new media such as virtual classroom training, e-learning and video tutorials promises the greatest chances of success.
The provision of expert trainers and auditors is the basis for a high-quality knowledge transfer for our “partners” and creates trust among employees and end customers.